What is your return policy?
- Your satisfaction is so important to our small business! However, due to COVID-19 and sanitary reasons, we do not offer returns on our home, bath + body products at this time.
- We strongly encourage you to try a tealight scent sampler if you are looking / interested in a very specific type of scent or scent profile. Our small business is not liable for any request of return or exchange due to a customer not liking the scent profile of any given product.
- Our small business uses our own two hands to make, label, package + ship orders -- we are not Amazon -- please have patience + grace with regard to your order. Rest assured, we want to make sure you are satisfied with your home + bath provisions!
How long does it take to get my order?
- Retail orders from our website typically ship within 1-5 business days. However, we do our best to get orders out the door as soon as they are ready! During peak times (holiday season) you may experience slight processing delays.
- Wholesale order times are currently 5-14 days. During peak season (September - December) -- orders may take up to 21 days to process. As always, we have orders out the door as soon as they are ready!
How does my order ship and how can I track the shipment?
- Our studio ships all orders UPS or USPS. We use both services and try to use the most effective service for your region. Please email us to request a specific service.
- Once your order ships, you will receive an email or text (at the email address // phone number you used when you placed your order) that contains the tracking number for your shipment. Please allow up to 48 hours from the time of that email for full tracking details associated with your order. Once an order leaves our studio, we only have access to the same tracking number and details that are provided to you via email.
- Please note: our small business does not have access to stop or reroute any shipment once it leaves our studio; your goodies are now in the hands of the shipping carrier (UPS or USPS) making their way to you.
We cannot offer a refund for items due to missing or stolen packages. If your package is missing through USPS, please reach out to them at (800) 275-8777. For UPS, please call (800) 742-5877. They will need your tracking number which can be found in your shipping confirmation email or text message.
What happens if my order is damaged?
- We are able to replace items that have been damaged during shipment -- we do require proof of damage (at least 2 photos) to the product as well as the shipping container (including pictures of the UPS // USPS shipping label on the box; all photos must be submitted to firstname.lastname@example.org within 5 days of receipt of delivery.
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